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Frequently Asked Questions
Here are some of the common questions you may have about our Jigsaw Puzzle Piece replacement service.
If we haven't answered your question here, please use the Contact Us page to send us your question.
What type of jigsaw puzzle pieces can you replace?
What do I need to do to purchase a replacement jigsaw puzzle piece from the Jigsaw Doctor?
Do you need the original picture to reproduce the missing piece?
How much does it cost for a replacement jigsaw puzzle piece?
How long does it take you to make a replacement piece?
Can you replace more than one piece at a time?
What happens if there are two adjacent missing pieces?
Can you reproduce edge pieces or pieces that are strangely shaped?
What are the pieces made of and how strong are they?
How accurate a reproduction will the replacement piece be?
I see that Quantum Enterprises uses PayPal. Do you need a PayPal account to make a purchase?
How do I checkout and complete my purchase?
How do I know what is in my shopping basket?
I'm having problems paying using PayPal - what should I do?
How else can I pay, other than using PayPal?
As you are based in the UK, do you ship to the USA or other parts of the world?
Your prices are in Pounds (£). How am I charged outside of the UK?
How do I join the mailing list?
How do I unsubscribe from the mailing list / news letter?
My question is not in this list. What should I do?
Frequently Asked Questions
What type of jigsaw puzzle pieces can you replace?
Our service is unique because the Jigsaw Doctor can reproduce the cardboard pieces that you find in jigsaw puzzles that can have many thousands of pieces. However, we can also use the same process and materials to replace wooden jigsaw pieces.
If you have a wooden jigsaw puzzle and wish to have the missing piece specifically replaced with a wooden replica, please go to Bob Armstrong's website (wooden jigsaw puzzles ), or Lisa Lee's web page (specifically TUCO jigsaw puzzles ) to find out how to replace your piece.
Back to MenuWhat do I need to do to purchase a replacement jigsaw puzzle piece from the Jigsaw Doctor?
All we will ask you to do is mail the pieces that surround the missing jigsaw puzzle piece, and upload a copy of the picture if you are able to scan it. This is all we need to make your replacement piece. We do not need you to send the entire puzzle and box. Click here for full instructions and to purchase.
Do you need the original picture to reproduce the missing piece?
Although it really does help if you've got it, it is not vital that you supply a copy of the picture of your jigsaw puzzle. The Jigsaw Doctor can build up the missing part of the picture using clues from the surrounding pieces. However, if each piece contains a lot of detail, or the missing piece contains an important part of the image, then it is best to send the picture if you have it.
How much does it cost for a replacement jigsaw puzzle piece?
Our replacement jigsaw puzzle piece service costs only £5.99
($
*) per piece. The cost is same for replacement cardboard and wooden jigsaw pieces, and independent of the size**. Click here for full instructions and to purchase.
** We reserve the right to charge extra for the replacement of extremely large jigsaw pieces.
How long does it take you to make a replacement piece?
Please allow up to 14 days to produce your replacement jigsaw piece(s) from receipt of your order. Please also allow for international postal delays.
Can you replace more than one piece at a time?
Yes, if you have more than one piece missing in your jigsaw puzzle, or if you have several jigsaws that you want to have repaired at the same time, you can order multiple replacement pieces. Simply change the quantity on the order page when you add the service to your Shopping Basket, or send the correct amount via cheque, postal order or money order if you are paying by one of these methods.
Click here for full instructions and to purchase.
What happens if there are two adjacent missing pieces?
If there are two adjacent missing pieces that require replacement, they will be replaced with one larger piece and only charged for as one replacement piece.
Can you reproduce edge pieces or pieces that are strangely shaped?
Yes, the Jigsaw Doctor can replace edge pieces as easily as interior pieces. Generally the shape will not be a problem, although replacement pieces with particularly small 'arms' will be more fragile and easier to break than larger more standard shaped pieces. Such pieces generally have additional reinforcement added, but should still be treated with care. Also see the next question below.
What are the pieces made of, and how strong are they?
The Jigsaw Doctor has developed a special method and technique that uses a special epoxy putty to re-create missing pieces. The material used to make the replacement sets like hard plastic and is very strong, but will break if mis-handled. Treat is like your other pieces and it should be ok, but don't bend it or tread on it! Wooden jigsaw pieces will be replaced with the same material.
How accurate a reproduction will the replacement piece be?
Your hand-made replacement jigsaw puzzle piece will be a good approximation of the original missing piece. This will include the chamfer effect around the edge on cardboard pieces that is caused by the way that the pieces are pressed.
The material used to reproduce your missing piece will be a different colour to the original cardboard.
Colour matching will be as close as possible to the original, but is not guaranteed to be 100% perfect. (It will be difficult to spot the replacement without reasonably close examination).
Please also see our Terms & Conditions.
I've just bought a brand new jigsaw puzzle and found it was supplied with a piece missing. What should I do?
If you've just bought a brand new jigsaw puzzle and think that it is defective in any way, contact the manufacturer. They should be able to supply a replacement for your missing piece. There are links to most of the main manufacturers on our links page.
I see that Quantum Enterprises uses PayPal. Do you need a PayPal account to make a purchase?
No! It is still a common misconception that you need to open a PayPal account to pay through PayPal. This is not true. PayPal will process your credit card details just like any other online payment system. You will be given the option to open a PayPal account at the end of your purchase, but this is completely optional.
How do I checkout and complete my purchase?
To complete your purchase, click on the shopping basket icon (
) near to the top right of the page. You will then be taken to a screen where you can provide the necessary details.
How do I know what is in my shopping basket?
To see what is in your shopping basket, click on the shopping basket icon () near to the top right of the page.
I'm having problems paying using PayPal - what should I do?
PayPal, like many Internet based services, sometimes has problems with the sheer volume of people using it. This can reduce its speed and make it seem like it is not responding. If this seems to be the case, try again an hour or so later, perhaps when there are likely to be less people on line.
If PayPal is rejecting your credit card information, please make absolutely sure you are entering the correct information. Make sure that your credit card is one of the recognised major cards. Check that your card has not expired and enter the details that match those on the card.
The security numbers (CAPTCHA) at the bottom of the payment screen do not have spaces between them - we have had customers who have been unable to complete a purchase because they thought that spaces were required.
If you have already created a PayPal account, PayPal will expect you to use it. It will not allow you to make a credit card payment as if you didn't already have an account. However, IF YOU DO NOT HAVE A PAYPAL ACCOUNT YOU CAN MAKE A PURCHASE WITH A CREDIT CARD, AND DO NOT NEED TO OPEN A PAYPAL ACCOUNT TO COMPLETE THE PURCHASE.
If you are still unable to resolve the problem, and cannot pay by another method, please contact PayPal directly.
How else can I pay, other than using PayPal?
Payment for products or services may be made in the following ways:
- On-line via the PayPal secure credit card transaction service.
- Cheque (UK only)
- Postal Order (UK only)
Please make Postal Orders and Cheques payable to 'Quantum Enterprises'.
Customers in the UK: If you wish to pay by cheque, you can still shop and add items to your basket. At checkout you will be given the option to print out an order form rather than make payment.
PayPal is the preferred method of payment, as it is secure and the quickest method.
Please allow up to 5 working days for cheques, money orders and postal orders to be processed and cleared.
As you are based in the UK, do you ship to the USA or other parts of the world?
Although our prices are quoted in UK Pounds Sterling (with an approximate conversion in US Dollars) we will accept your order from most countries in the world, in any of the main currencies.
You may preview shipping costs before purchase when you view your shopping cart. For more details see the Shipping page
Your prices are in Pounds (£). How am I charged outside of the UK?
Don't worry about the fact that prices are in UK Pounds Sterling, or converting the UK price into your currency, your credit card company will do this when you make your payment.
How do I subscribe to your newsletter
To join our mailing list and have access to exclusive offers and news about Quantum Enterprises products and services, please visit our Newsletter page and follow the instructions.
How do I unsubscribe from the mailing list / news letter?
To unsubscribe from our newsletter, and be removed from the mailing list at any time, please visit our Newsletter page and follow the instructions.
My question is not in this list. What should I do?
If we have not answered your question here, please go to the Contact Page to call us or send us a message.
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