Great! Someone has given you a Jigsaw Doctor (jigsaw puzzle
piece replacement service) gift certificate!
Here are the instructions for redeeming your gift certificate.
NOTE: If you haven't received a gift certificate and have
found this page by mistake and need to place an order, please
go to the Purchase & Instructions
page.
IMPORTANT: The Jigsaw Doctor (Quantum Enterprises) will not be
held responsible for jigsaw puzzle pieces lost in the mail. Please
see our terms and conditions
for more information.
  STEP
1 - Complete the jigsaw puzzle and identify the missing piece(s).
First put the jigsaw puzzle together to check for the missing
piece(s).
 STEP 2 - Put the surrounding
pieces in a good quality envelope*, along with your details
If you are going to be able to send a scanned image of the
picture from the box of your jigsaw puzzle, you only need send
the surrounding (usually 8) pieces (see Figure 1).
Instructions for scanning your picture follow in step 3.
If you are unable to supply a copy picture from the box, then
we recommend you send the surrounding 24 pieces (2 layers of
surrounding pieces) from your jigsaw puzzle (see Figure 2)
 The Jigsaw Doctor needs more puzzle
pieces to construct the missing image if you are unable to supply
a copy of the original.
If you are sending pieces from a wooden jigsaw that has lots
of different shaped pieces and 'whimsies', please make sure that
you send enough interlocking pieces so that there is a
stable set of pieces that cannot move against each other. If
you feel that there is any chance that me may not be able to
make the correct sized piece because there are not enough pieces,
then add some more.
Repeat the above for each missing jigsaw puzzle piece to be
replaced.
Note: 2 adjacent missing pieces will be replaced by one larger
replacement piece.
Put the pieces in a good quality padded envelope or packet*.
* IMPORTANT: PLEASE DO NOT SEND YOUR JIGSAW PUZZLE PIECES
IN ANY TYPE OF BOX, UNLESS YOU DO NOT WANT THE BOX TO BE RETURNED.
Our postage rates are based on return of the pieces in a padded
envelope and will not cover the additional weight of a box.
Please also provide the following information on a piece
of paper with your jigsaw puzzle pieces:-
- Your name
- Gift Certificate Reference Number
- Your full mailing address*
- Your telephone number (in case we need to contact you)*
- Your e-mail address*
- The title or name of the jigsaw puzzle, if you can find it.
(Please look around on the jigsaw puzzle box).
- Mail the jigsaw puzzle pieces, and required information
to**:
The Jigsaw Doctor
69 Springfield Road,
Wellington
Somerset
TA21 8LH
United Kingdom
- IMPORTANT NOTICE TO CUSTOMERS OUTSIDE OF THE EU: To avoid
uneccessary customs duty, when completing the customs form please
do not mark the value of the package as greater than US$25 (£18).
If this is not complied with, and customs apply import duty,
we will have no option but to pass this cost on to the customer.
*Please Note: We WILL NOT pass your details to anyone else. [
Privacy Policy ]
**IMPORTANT: The Jigsaw Doctor (Quantum Enterprises) will
not be held responsible for jigsaw puzzle pieces lost in the
mail. Please see our terms and
conditions for more information.
STEP
3 (OPTIONAL) - Scan and e-mail a copy of the picture FROM THE
BOX (not a picture of the completed jigsaw showing the missing
piece(s))
(You can skip this step if you don't have the picture or
a flatbed scanner, or are happy to let the Jigsaw Doctor try
and re-create the missing part of the image using clues from
the surrounding pieces).
  Please
note that it is a picture of the missing section of the jigsaw
puzzle picture that we require (i.e. FROM THE BOX LID), and not
a photograph of the puzzle with the missing piece.
We request the picture from the box so that we can see the
part of the image that is missing. A photograph of the puzzle
with the piece missing does not provide us with the information
we require.
If you have the box or packet with the picture of what your
finished jigsaw puzzle looks like, it will help the Jigsaw Doctor
if you can send a scanned image of the relevant part of the picture.
If you have a flatbed scanner you can e-mail a copy of the picture
to the Jigsaw Doctor. We will scan the pieces, but the part of
the picture that contains the missing piece will help us reconstruct
it.
Don't worry if you can't get the whole box or picture on the
scanner. You only need to send the part of the picture that contains
the missing piece(s).
- Scan the picture at 300 DPI (dots per inch) using
FULL COLOUR. Usually the scanner's default settings should produce
good results. If the picture comes out too light or too dark,
or the colours look "washed out" or wrong, try changing
the settings until you get better results.
- Save the scanned picture as a JPEG file using your
own name in the filename (e.g. johnsmith1.jpg).
- Attach the scanned image to an e-mail. Please include
the following information in the body of your e-mail message:
- Your name
- Your full mailing address
- Your telephone number (in case we need to contact you)
- Your e-mail address
- E-mail the scanned image
Please allow up to 14 days to produce your replacement jigsaw
piece(s) from receipt of the pieces. Please also allow for international
postal delays.
Important note about shipping
For UK deliveries we use Royal Mail Recorded Delivery. For international
deliveries we use International Signed for. Both of these services
have some compensation for loss. We recommend that you use a
similar service to send your jigsaw puzzles pieces to the Jigsaw
Doctor. The Jigsaw Doctor is not responsible for any losses in
the mail and we recommend you review and consider the possibility
and cost of such a loss, particularly if your jigsaw puzzle is
irreplaceable. To avoid uneccessary customs duty, when completing
the customs form please do not mark the value of the package
as greater than US$25 (£18). If this is not complied with,
and customs apply import duty, we will have no option but to
pass this cost on to the customer.Please see our Terms
& Conditions for more information.
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