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HOW TO PLACE YOUR ORDER To summarise, here's how it works:  STEP 1 - Complete the jigsaw puzzle and identify the missing piece(s).  STEP 2 - Put the surrounding pieces in a good quality envelope*, along with your details  STEP 3 (OPTIONAL) - Scan and e-mail a copy of the picture from the box  STEP 4 - Make your payment [ Go straight to instructions ] Payment On-Line Please select the payment button that matches your geographic location Customers in the UK Price in UK £ Sterling Customers in the USA & rest of the world Price in US $* (approx.) The Jigsaw Doctor - Missing jigsaw puzzle piece replacement (cost per piece) The cost is same for replacement cardboard and wooden jigsaw pieces, and independent of the size**. ** We reserve the right to charge extra for the replacement of extremely large jigsaw pieces. £ 4.99  Plus £1.60 handling & shipping (Recorded Delivery - See note) Add £0.10 shipping per additional replacement piece Customers in the UK £ 4.99 ($ 7.49*) Plus £5.60 ($8.40*) handling & shipping (International Signed For - See note) Add £0.30 shipping ($0.45) per additional replacement piece Customers in the USA & rest of the world *US Dollar prices are based on an exchange rate of 1.50. Please check the current exchange rates. Important note about shipping Shipping costs are higher than usual, as we will return your original jigsaw pieces and replacement piece using a service that requires a signature upon receipt. For UK deliveries we use Royal Mail Recorded Delivery. For international deliveries we use International Signed for. Both of these services have some compensation for loss. We recommend that you use a similar service to send your Jigsaw Puzzles pieces to the Jigsaw Doctor. The Jigsaw Doctor is not responsible for any losses in the mail and we recommend you review and consider the possibility and cost of such a loss, particularly if your jigsaw puzzle is irreplaceable. To avoid uneccessary customs duty, when completing the customs form please do not mark the value of the package as greater than US$25 (£18). If this is not complied with, and customs apply import duty, we will have no option but to pass this cost on to the customer. Please see our Terms & Conditions for more information. If you wish to pay by another method, please remember to include the following in the envelope: Your cheque or postal order if you are in the UK and paying by one of these methods. (Please make payable to Quantum Enterprises) Your international money order if you are paying by this method Mail the jigsaw puzzle pieces, and required information to: Quantum Enterprises 69 Springfield Road, Wellington Somerset TA21 8LH United Kingdom IMPORTANT: The Jigsaw Doctor (Quantum Enterprises) will not be held responsible for jigsaw puzzle pieces lost in the mail. Please see our terms and conditions for more information. Please allow up to 14 days to produce your replacement jigsaw piece(s) from receipt of your order. Please also allow for international postal delays. INSTRUCTIONS  STEP 1 - Complete the jigsaw puzzle and identify the missing piece(s). First put the jigsaw puzzle together to check for the missing piece(s).  STEP 2 - Put the surrounding pieces in a good quality envelope*, along with your details If you are going to be able to send a scanned image of the picture from the box of your jigsaw puzzle, you only need send the surrounding (usually 8) pieces (see Figure 1). Instructions for scanning your picture follow in step 3. If you are unable to supply a copy picture from the box, then we recommend you send the surrounding 24 pieces (2 layers of surrounding pieces) from your jigsaw puzzle (see Figure 2) The Jigsaw Doctor needs more puzzle pieces to construct the missing image if you are unable to supply a copy of the original. If you are sending pieces from a wooden jigsaw that has lots of different shaped pieces and 'whimsies', please make sure that you send enough interlocking pieces so that there is a stable set of pieces that cannot move against each other. If you feel that there is any chance that me may not be able to make the correct sized piece because there are not enough pieces, then add some more. Repeat the above for each missing jigsaw puzzle piece to be replaced. Note: Two adjacent missing pieces will be replaced by one larger replacement piece. Please make a purchase for only ONE replacement piece to replace two adjacent pieces. Put the pieces in a good quality padded envelope or packet*. * IMPORTANT: PLEASE DO NOT SEND YOU JIGSAW PUZZLE PIECES IN ANY TYPE OF BOX, UNLESS YOU DO NOT WANT THE BOX TO BE RETURNED. Our postage rates are based on return of the pieces in a padded envelope and will not cover the additional weight of a box. Please also provide the following information on a piece of paper with your jigsaw puzzle pieces:- Your name Your full mailing address* Your telephone number (in case we need to contact you)* Your e-mail address* The title or name of the jigsaw puzzle, if you can find it. (Please look around on the jigsaw puzzle box). Please remember to include your payment details or payment (see Step 4) Mail the jigsaw puzzle pieces, and required information to**: Quantum Enterprises 69 Springfield Road, Wellington Somerset TA21 8LH United Kingdom   IMPORTANT NOTICE TO CUSTOMERS OUTSIDE OF THE EU: To avoid uneccessary customs duty, when completing the customs form please do not mark the value of the package as greater than US$25 (£18). If this is not complied with, and customs apply import duty, we will have no option but to pass this cost on to the customer. Please see the box to the right and STEP 4 for more information about methods of payment *Please Note: We WILL NOT pass your details to anyone else. [ Privacy Policy ] **IMPORTANT: The Jigsaw Doctor (Quantum Enterprises) will not be held responsible for jigsaw puzzle pieces lost in the mail. Please see our terms and conditions for more information.  STEP 3 (OPTIONAL) - Scan and e-mail a copy of the picture FROM THE BOX (not a picture of the completed jigsaw showing the missing piece(s)) (You can skip this step if you don't have the picture or a flatbed scanner, or are happy to let the Jigsaw Doctor try and re-create the missing part of the image using clues from the surrounding pieces). Please note that it is a picture of the missing section of the jigsaw puzzle picture that we require (i.e. FROM THE BOX LID), and not a photograph of the puzzle with the missing piece. We request the picture from the box so that we can see the part of the image that is missing. A photograph of the puzzle with the piece missing does not provide us with the information we require. If you have the box or packet with the picture of what your finished jigsaw puzzle looks like, it will help the Jigsaw Doctor if you can send a scanned image of the relevant part of the picture. If you have a flatbed scanner you can e-mail a copy of the picture to the Jigsaw Doctor. We will scan the pieces, but the part of the picture that contains the missing piece will help us reconstruct it. Don't worry if you can't get the whole box or picture on the scanner. You only need to send the part of the picture that contains the missing piece(s). Scan the picture at 300 DPI (dots per inch) using FULL COLOUR. Usually the scanner's default settings should produce good results. If the picture comes out too light or too dark, or the colours look "washed out" or wrong, try changing the settings until you get better results. Save the scanned picture as a JPEG file using your own name in the filename (e.g. johnsmith1.jpg). Attach the scanned image to an e-mail. Please include the following information in the body of your e-mail message: Your name Your full mailing address Your telephone number (in case we need to contact you) Your e-mail address E-mail the scanned image  STEP 4 - Payment The payment button and prices follow these instructions: Pay on-line, or put your cheque / postal order / money order in the envelope with the pieces. Payment may be made in the following ways: On-line via the PayPal secure credit card transaction service (A PayPal account is NOT REQUIRED to pay online). International Money Order (in Pounds Sterling) Cheque (UK only) Postal Order (UK only) Once the Jigsaw Doctor has received your order you will receive confirmation by e-mail. If you pay on-line via PayPal, you will receive confirmation of your order by PayPal and from The Jigsaw Doctor (Quantum Enterprises). If you wish to order more than one replacement piece at a time: If you are using PayPal, simply change the quantity of items in your shopping basket to the number of pieces you wish to have replaced. You will notice that subsequent shipping charges are much lower for multiple orders, so this is a much more cost-effective way to replace pieces if you have several jigsaw puzzles that require repair. If you are paying by a different method, please look at the prices below to calculate the total cost. Don't forget to add shipping to your order, and note that shipping costs after the first piece are considerably lower. If you have any questions about payment, or require confirmation of the cost, please contact us. Please make Money Orders, Postal Orders and Cheques payable to 'Quantum Enterprises' Please allow for international postal delays. Credit card debits will be securely made in your own currency. Please include the transaction identification number with your details if you are paying online Please allow up to 14 days to produce your replacement jigsaw piece(s) from receipt of your order. Please also allow for international postal delays. Payment On-Line Please select the payment button that matches your geographic location Customers in the UK Price in UK £ Sterling Customers in the USA & rest of the world Price in US $* (approx.) The Jigsaw Doctor - Missing jigsaw puzzle piece replacement (cost per piece) £ 4.99  Plus £1.60 handling & shipping (Recorded Delivery - See note) Add £0.10 shipping per additional replacement piece Customers in the UK £ 4.99 ($ 7.49*) Plus £5.60 ($8.40*) handling & shipping (International Signed For - See note) Add £0.30 shipping ($0.45) per additional replacement piece Customers in the USA & rest of the world *US Dollar prices are based on an exchange rate of 1.50. Please check the current exchange rates. Important note about shipping Shipping costs are higher than usual, as we will return your original jigsaw pieces and replacement piece using a service that requires a signature upon receipt. For UK deliveries we use Royal Mail Recorded Delivery. For international deliveries we use International Signed for. Both of these services have some compensation for loss. We recommend that you use a similar service to send your Jigsaw Puzzles pieces to the Jigsaw Doctor. The Jigsaw Doctor is not responsible for any losses in the mail and we recommend you review and consider the possibility and cost of such a loss, particularly if your jigsaw puzzle is irreplaceable. Please see our Terms & Conditions for more information. If you wish to pay by another method, please remember to include the following in the envelope: Your cheque or postal order if you are in the UK and paying by one of these methods. Your international money order if you are paying by this method Mail the jigsaw puzzle pieces, and required information to: Quantum Enterprises 69 Springfield Road, Wellington Somerset TA21 8LH United Kingdom   IMPORTANT NOTICE TO CUSTOMERS OUTSIDE OF THE EU: To avoid uneccessary customs duty, when completing the customs form please do not mark the value of the package as greater than US$25 (£18). If this is not complied with, and customs apply import duty, we will have no option but to pass this cost on to the customer.   [ Back to top ]